Shipping policy
Every CAKE poster is made to order especially for you. Here's what to expect from the moment you place your order to the day it arrives.
Production time
Because our posters are printed on demand, each order goes into production after it's placed. Production typically takes 2–5 business days before your order ships. This is separate from the shipping transit time below.
Shipping & delivery estimates
Once your order ships, estimated transit times are:
- United States: approximately 3–8 business days
- Canada, UK & Europe: approximately 5–15 business days
- Rest of world: approximately 10–20 business days
Combining production and transit, most orders arrive within about 5–13 business days in the US and 8–25 business days internationally. These are estimates, not guarantees, and delivery can be affected by carrier delays, customs, weather, and peak-season volume.
Shipping rates
Shipping is calculated automatically at checkout based on your delivery address and the number of items in your order. The exact cost is shown before you complete your purchase.
Carriers & tracking
Orders ship via trusted carriers including USPS, UPS, FedEx, DHL, Canada Post, and Royal Mail, depending on your destination. Once your order ships, you'll receive a confirmation email with tracking information so you can follow it to your door.
International orders, customs & duties
For most international destinations, any customs fees, import duties, or taxes are determined by your local customs authority and are the responsibility of the recipient. We're unable to calculate these charges in advance.
For select destinations, including Canada and the United Kingdom, applicable duties and taxes may be included in your shipping cost at checkout (Delivered Duty Paid), so there's nothing extra to pay on delivery. Where this applies, it will be reflected in your checkout total.
Damaged, defective, or misprinted items
We stand behind the quality of every poster. If your order arrives damaged, defective, or with a printing error, please contact us within 30 days of receiving it. Include your order number and a clear photo of the issue, and we'll arrange a free replacement or refund.
Lost or missing packages
If your tracking shows delivered but you haven't received your order, or a package appears lost in transit, contact us with your order number and shipping address and we'll work with the carrier to locate it or arrange a resolution.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address may be subject to a reshipping charge. If you notice a mistake, contact us as soon as possible — we can only update the address before the order enters production.
Order changes & cancellations
Because production begins soon after checkout, we can only make changes or cancel an order before it enters production. Please reach out right away if you need to make a change.
Contact us
Questions about your order or this policy? Email us at posterstore@cakemusic.com and we'll be happy to help